Privacy statement

Rosalia Care & Support

 

Introduction:

This statement applies to all products and services provided by Rosalia Care & Support.

Rosalia Care & Support is registered with Chamber of Commerce number 67805248 in The Netherlands and is responsible for the processing of personal data as mentioned in this privacy statement.

Personal data we process

Rosalia Care & Support processes your personal data because you use our services and/or because you have provided it to us. Data which Rosalia Care & Support may need from you or is necessary with regard to the objectives as listed below and that Rosalia Care & Support in any case and at least processes include:

  • Initials and surname

  • Gender

  • Date of birth

  • Company name

  • Address details (consisting of a street name, house number, and ZIP code)

  • Telephone number (mobile or fixed line)

  • E-mail address

  • Bank details

  • Transcription documents

 Does Rosalia Care & Support also process special personal data?

Special personal data concerns sensitive data, for example about your health or a criminal record or ethnic data. Rosalia Care & Support does not process special personal data.

Why we need data?

As soon as you have entered into an agreement with Rosalia Care & Support, we want to be of service to you in the best possible way. We will therefore use your data for the following objectives:

  • To call or e-mail you if the performance of our services requires it.

  • To inform you about changes in our services and products.

  • In order to deliver products and services to you.

  • If we are legally obliged thereto, like data we need for our tax declaration.

  • Data can also be used for promotional or marketing purposes that relate to the type of services provision by Rosalia Care & Support. For example, in order to inform you through our newsletter about a new activity of Rosalia Care & Support. If you do not want to receive our newsletter, you can click on the button ‘deregister’ at the end of the newsletter.

 We can solely use your data for any other objective than originally intended if both objectives are closely related.

 Which rules apply to the processing of personal data?

In the processing of personal data, Rosalia Care & Support is bound by applicable laws and legislation and keeps up to date with relevant developments. In this meaning, Rosalia Care & Support retains the right to change the privacy statement in order to link the text to the latest state of affairs, as mentioned at the end of the privacy statement.

How long do we save data?

Rosalia Care & Support will save your data no longer than strictly necessary and in order to put into practice the objectives for which your data was collected.

All transcription documents, including the audio recording as transcription document, are deleted after the job has been delivered, and the services have been paid.

Sharing with others/provision of data to third parties
Rosalia Care & Support does not sell your data to third parties and only provides it when absolutely necessary to perform our agreement with you or if it complies with a legal obligation. We enter into agreements with processing agents to ensure a similar level of security and confidentiality of your data.

Record of website visits (public section)

Rosalia Care & Support only uses technical and functional cookies. A cookie is a tiny text file that is saved on your computer, tablet, or smartphone when you visit our websites for the first time. The cookies we use are necessary for the technical processing of the websites and for your ease of use. They ensure that the websites function properly and remember your configuration preferences. You are able to deregister cookies by configuring your internet browser in such a way that cookies are no longer saved. In addition, you can delete all information that was earlier saved by changing your browser settings.

View, change, or delete data

Naturally, you always have the possibility to view, correct, or delete all personal data known to us.

Hereto you can send a specified request to csupport@re-charge.org.

Security

Rosalia Care & Support places great store to the security and protection of your personal data. Rosalia Care & Support has installed fitting technical and organizational measures to secure your personal data and protect it against loss, change, abuse, or any (other) form of wrongful processing. Each person, who has access to personal data at Rosalia Care & Support and/or processes it, is obliged to non-disclosure of this data, in as far as applicable laws and legislation do not stipulate differently. In case Rosalia Care & Support uses third parties, Rosalia Care & Support will set up agreements in relation to the necessary security measures within the scope of the protection of personal data. If the impression exists that your personal data is insufficiently protected or indications of abuse are present, please contact us.

Your rights with regard to privacy

When you request a viewing, correction, placement, or deletion of your personal data, Rosalia Care & Support will inform you within five days. You can submit this request through an e-mail to csupport@re-charge.org.

Questions

For questions or remarks about the processing of your personal data and this Privacy Statement, you can contact us through an e-mail at csupport@re-charge.org.

This privacy statement was drawn up on November 5th, 2020.